CASL has an established complaints management process and is committed to properly considering and resolving all complaints. If you have a complaint, please contact us on:
Phone: 1800 950 652 (Australia) or +61 2 8039 6100 (International)
Post: CASL Governance Ltd
Attention: Complaints Officer
Level 13, 115 Pitt Street
Sydney NSW 2000
If you are not satisfied with our response to your complaint, you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA is a specialist in dispute resolution and provides fair and independent financial services complaint resolution that is free to consumers.
AFCA is established to assist you in resolving your complaint where you have been unable to do so with us. However, we want to do everything we can to resolve your complaint, so it’s important that you contact us first, as outlined above, to permit an opportunity to resolve the complaint without needing to revert to the external dispute resolution process.
A copy of CASL’s full Complaints Resolution Policy and Procedure is found here.